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Excellence in Public Service
• We greet customers with enthusiasm and energy and make customers feel important.
• We are passionate about helping people and show a genuine interest in resolving problems.
• We are knowledgeable and capable and we follow up to be sure the customer is satisfied.
• We treat every customer as if they are the only customer.
• We greet every customer with a smile and show by our face and body language that they are welcome.
• We acknowledge a customer's presence and give them personal attention.
Inclusiveness
• We are culturally sensitive and respectful of different attitudes and behaviors.
• We treat everyone with fairness and an open mind.
Integrity
• We are ethical in our behavior and committed to serving the customer.
• We are honest and sincere with our customers.
• We are truthful and candid in all our communications.
• We conduct business in an open and above board manner with no hidden agendas.
• We handle all customer confidential matters with discretion and tact.
• We maintain an objective attitude and we are non-judgmental.
• We assure customers that every question is legitimate and important.
Teamwork
• We value our differences and are able to set aside our own opinions to reach consensus.
• We engage in respectful dialogue and discussion, practice active listening and use interactive processes to reach decisions.
• We act with self-confidence and maturity.
Innovation
• We are open-minded and we allow people to take risks.
• We value everyone's perspective and we accept that everyone adapts to change differently.
• We value creative thinking and continuous learning.
• We have a can-do attitude.
Flexibility and Balance
• We value personal development and continuous learning.
• We empower employees to assess problems and take action.
• We encourage the attitude that rules and procedures should facilitate customer service and not impede it.
• We work and act under the assumption that there is always a more efficient and effective way to do business.
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